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Horizon has the knowledge and experience to keep utility clients competitive and thriving. Horizon automated and world-class customer service outsourcing solutions will add “power” to your business model. Ongoing deregulation and privatization changes in the utility sector bring new opportunities for marketplace competition, as well as new challenges in providing exceptional customer care to retain current customers and obtain new ones. Companies that can successfully balance addressing customer needs and keeping costs down will emerge as profitable leaders increasing their brand image.
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