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Making Kenya A Top Ten Global ICT Hub - Kenya ICT Board Supplement
26th October, 2011

Business Process Outsourcing (BPO) is a phenomenon that is no longer new in Kenyan business enterprises. It involves a company contracting its operations and responsibilities of specific business processes to a third party service provider.

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BBC News
16th December, 2010

Kenya's ambitions for an outsourced future ...Kencall was the first ....

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BPO Firm Changes tack to tap local market
1st - 7th November, 2010

Edith Mutethya

Tapping the local Business Process Outsourcing (BPO) and contact centre market has been a dicey task, hence only those players that managed to attract clients from the United States and Europe thrive.

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Video Interview with Sanjay Sikka of Horizon BPO
17th August, 2010

Moses Kemibaro

Interview with Horizon Call Center BPO CEO Sanjay Sikka from Moses Kemibaro on Vimeo.



Vision 2030 Insight
16 August — 22 August 2010

Edith Mutethya
The government’s long term development plan – Vision 2030 outlines Business Process Outsourcing (BPO) as one of the sectors to drive Kenya’s economic growth. The sector is viewed as an emerging and growing sector in Kenya expected to become the sector of choice for employment among the youth and young professionals.
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How a BPO firm is beating odds to stand out
2nd August - 8th August, 2010

Edith Mutethya

The going has been very tough for the Business Process Outsourcing and Contact Centre industry in Kenya. BPO Operators have been battling to survive owing to many challenges ranging from high bandwidth costs to training costs that have failed to come down in spite of government's effort and World Bank subsidies.
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Taking outsourcing to the horizon
1st August, 2010

Zachary Ochieng

As Kenya struggles to enter into the global and vibrant Business Process Outsourcing (BPO) and IT Enabled Services (ITES) market, a few companies are determined to make a mark in an environment where poor infrastructure and a constraining economic environment impede investment in the outsourcing and contact centre business. One such company is Horizon Contact Centers, which according to its CEO Sanjay Sikka, is East and Central Africa’s fully on demand International Contact Centre and BPO Company.

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Broadband spurs new businesses and ideas in Kenya
24th June, 2010

Duncan Miriri

NAIROBI, June 24 (Reuters) - When Kenyan graduate Roy Wachira, 25, set out to start his first business, he turned to the Internet, whose growth in the east African nation is spawning opportunities unthinkable even a year ago.
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Weak Talent keeps BPOs on the starting blocks
11th June, 2010

Okuttah Mark

The growth of Kenya’s Business Process Outsourcing and Information Technology (BPO/IT) sector depends on boosting the talent pool and focusing on big contracts, says a task force report.

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High call changes slow down Internet reach in rural areas

11th June, 2010

Kui Kinyanjui

In the most technology reliant Budget since Independence, the Finance Minister sought to leverage ICT to increase eciency and extend more services to citizens.

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Mobile companies outsource services to reduce costs

12th April, 2010

 Okuttah Mark  
Competition within the mobile phone sector is forcing new entrants to change strategy by reducing their employees and turning to outsourcing in a bid to cut costs in a market that is proving difficult to penetrate.
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As Kenya gears up for looming BPO market, its vital not to dumb down
8th March, 2010

Patrick Gathara

For many developing countries, outsourcing is the ultimate get-rich-quick scheme.

The lure of the half-trillion-dollar market, 85 per cent of which is unaddressed, is irresistible. The industry has grown exponentially in the past few years, by a massive 65 per cent between 2005 and 2009.

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