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Our vision is to be Kenya's premier provider of contact center and BPO services to local, regional and global customers.
 

 

Mission
To establish a market leadership position in contact center and BPO services in Kenya and the region. We shall achieve this by utilizing the talent pool Kenya has to offer in developing best labour force in the industry, leveraging Kenya’s well developed Information and Communication Technology infrastructure and providing an innovative and progressive approach to our clients thereby delivering real value.   

 

Vision
Our vision is to be Kenya’s premier provider of contact center and BPO services to local, regional and global customers. 

 

Objectives 
Employment To create employment amongst Kenya’s youth and skilled workforce.
Sustainable Growth To grow the business profitably at a rate that is both demanding and sustainable, leading the industry through innovation.
Talent Development
To create a workforce that is multifaceted in business skills by empowering them with cross training and opportunity. Providing the workforce an opportunity to shine with the values that Horizon pride itself on.
Contribution to the Economy By creating employment and furthermore opportunity, Horizon will inevitably contribute to the growth of the country, giving Kenya that competitive edge it deserves.


 

 

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