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Horizon’s goal is to work with strategic clients and building deep long-term partnerships. Our partnerships are formed on the following guiding principles - Ability to deliver Business Outcomes, Create Virtual Extensions for our clients that allows them highest flexibility, visibility and control and Ability to provide end to end solutions.
 

Horizons operations are a seamless extension of our clients’ office. Our strong operating culture defines our process effectiveness that aims at delivering real business results and strategic value to our clients. We integrate our capabilities with those of our client’s to drive business process effectiveness with the objective to increase efficiencies and improve business outcomes. Some of our guiding principles are:

  • Service delivery - Whatever we do, we must be approachable and we must deliver on what we have stated. Integrity and a problem-solving attitude at all levels.
  • Team work – We consider our clients as our partners. We work closely and transparently with our partners
  • Our people - Ensure our most prized asset have the tools, time and encouragement to take advantage of opportunities to learn more and add more value to our clients needs and values.
  • Continuous Improvement - Constant review and updating of our skill sets and Service Delivery.
  • Customer Centric - we see our relationships with clients as strategic, long term, and enduring. 
Horizon’s goal is to work with strategic clients and building deep long-term partnerships. Our partnerships are formed on the following guiding principles:
  • Ability to deliver Business Outcomes that are not just mere work transfer or labour arbitrage but by working with the clients and improving their revenues, margins, cash flows, customer retention and delivering ongoing productivity and process efficiency.
  • Create Virtual Extensions for our clients that allows them highest flexibility, visibility and control. This would be provided through rights to interview Key personnel dedicated to their accounts, right to provide feedback on performance, joint setting of goals and rewards and recognition program, inculcating client values, co-branding of the floor and the like.
  • Ability to provide end to end solutions.

This partnership is supported by a dedicated team with an appropriate governance model to ensure senior level commitment.

 

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